What your Customers are Thinking
It pays to know what your customers are thinking then meet their needs before they express them. Easier said than done? Not when your passion is customer service.
Posts Tagged ‘social media and community relations’
The Benefits of Leading in Industry Organizations
Volunteering in an industry organization pays big dividends for only a small amount of time energy. There are many benefits you may not have considered.
When is the Right Time to Come Clean?
All businesses encounter problems from time to time. But when really bad news is staring you in the face, how much should you share and when?
Get Out!
Many CEOs spend too much time in the office. Get out into the marketplace and investigate with an open mind. You’ll find new ideas and new realities that will give you clues about shaping your business.
Dealing with Unhappy Customers
Customers and clients are the life blood of a business. But your relationship with them doesn’t end with the sale. How you treat problems – and they will occur – will shape your company’s public image and have a hard impact on the bottom line.
Give First, Then Ask
Giving creates a special bond. Start relationships with others by giving them something of value first. Quality people will give back, creating a cycle of generosity.
A Door to High Caliber People – Convergent Computing
Rand Morimoto, CEO of Convergent Computing, shows us how getting involved in non-profits and charities opens doors and is good for business. But there are wrong ways and right ways to get involved in charity work.
From Brand to Icon – Lori Bonn Design
Lori Bonn Gallagher and CEO husband Bill Gallagher of Lori Bonn Design made the shift to iconic branding and watched their brand value soar. It’s a simple fact: buyers base their purchasing decisions on emotion.
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Robert Sher is founding principal of CEO to CEO, a consulting firm of former chief executives that improves the leadership infrastructure of midsized companies seeking to accelerate their performance. He was chief executive of Bentley Publishing Group from 1984 to 2006 and steered the firm to become a leading player in its industry (decorative art publishing).