Lessons from One Law Firm’s Pre-Pandemic Shift to Hybrid Work
Description: Now that people are putting their masks aside, company leaders are faced with a litany of operational and cultural questions about when and how to return to the office. Hanson Bridgett — a full-service, midsize law firm in California — began working on all that (and more) about 14 months before the pandemic began. The firm’s leadership didn’t foresee the crisis, but starting in 2018, they had been looking to reduce fixed costs and spend the savings in creative ways to become more competitive. In this article, I present four lessons from the firm’s successful shift to remote and hybrid work. As Hanson Bridgett has demonstrated, announcing a hybrid work policy does not mean immediate implementation. They’ll patiently work out the details, communicate carefully, achieve alignment, and then implement. Midsize companies would be well advised to do the same.