How A Company’s Founder Steered Its Culture Back On Course
In 2011, Jeffrey Glazer was handed a rare opportunity: the chance to once again lead the company he had founded 26 years earlier. Like a parent whose wayward adult child moves back home, Glazer saw things he didn’t like.
Glazer decided he had to alter the culture fast, and he did so by rebuilding his senior leadership team, promoting talent inside the organization, putting his new team in charge of several dozen big accounts, and not expecting mindsets to change overnight.